General FAQ
What types of jewelry do you sell?
We offer a variety of gold and silver jewelry
featuring natural diamonds, lab-grown diamonds, and moissanite in 925 silver
and 9k, 10k, 14k, and 18k gold and 96.50 Platinum.
What is the difference between natural and lab-grown diamonds?
Natural diamonds are mined, while lab-grown diamonds have the same chemical properties but are created in a lab.
Are your diamonds certified?
Yes, all our diamonds, whether natural or lab-grown, come with a certification of authenticity and quality.
What is moissanite, and how does it compare to diamonds?
Moissanite is a gemstone with brilliance similar to diamonds but differs in composition, offering a more affordable option.
What gold options are available in your jewelry?
Our gold jewelry in 10k, 14k, and 18k gold options, available in yellow, white, and rose gold finishes.
Do you offer custom jewelry design?
Yes, we offer personalized jewelry design services, allowing customers to create unique pieces suited to their preferences.
How do I find my ring size?
You can use our ring size guide or visit a local jeweler to have your finger measured accurately.
Is your jewelry suitable for everyday wear?
Yes, our jewelry is crafted with durability in mind, making it perfect for everyday use, provided it is cared for properly.
Do you offer engraving services?
Yes, we provide engraving services.
What is your warranty policy?
We offer a one-year warranty that covers manufacturing defects, but not wear and tear.
Can I get a piece resized after purchase?
Yes, we offer resizing services for rings and select jewelry pieces. Contact customer service for more details.
How do I clean my jewelry?
Clean your jewelry with a soft cloth and avoid exposure to harsh chemicals. For best results, use a jewelry cleaner designed for precious metals and stones.
Are your diamonds ethically sourced?
Yes, all of our diamonds, including lab-grown and natural, are conflict-free and ethically sourced.
How long does it take to create a custom piece?
Custom jewelry can take between 2-4 weeks depending on the design and materials required.
Do you offer financing options?
Yes, we offer financing options through third-party providers to make your purchase more affordable.
Do you offer gift wrapping?
Yes, we provide complimentary gift wrapping on request. Simply select this option at checkout.
Can I buy a single earring if I lose one?
Yes, we offer the option to purchase a single earring if you lose one from a pair.
What is the quality of diamonds used?
We use F color and VS clarity diamonds, ensuring high quality in both natural and lab-grown options.
Do you offer repairs for your jewelry?
Yes, we offer repair services for our jewelry. Contact customer service for a quote.
Are your products suitable for gifting?
Yes, our products are designed for gifting on special occasions such as anniversaries, birthdays, and engagements.
